Help & support

Have questions or need assistance?

You can reach us through the “Contact Us” button on our website or email us directly at: dr.urbanboutique@gmail.com

We’re here to help with any questions regarding orders, payments, shipping, or products.

Payment terms

We accept the following payment methods:
– Credit and debit cards
– PayPal
– ATH Móvil (only available in-store or by phone arrangement)

Important:
We never store your payment information on our website.
All orders must be paid in full before being shipped or picked up.

return & refunds

Refund Policy:
All sales are final.
We do not accept returns, exchanges, or layaway.
Cancellations:
You may cancel your order within 24 hours by calling the number listed on our
website.
Once the order is processed, no refunds will be issued.
Payment & Pickup:
Shipping fees vary depending on package size.
All merchandise must be paid in full before shipping or in-store pickup.
We do not hold unpaid items.

Shipping & delivery

Orders may take up to 15 days to arrive after full payment has been received. Once shipped, you will receive a tracking number at the email address provided during checkout.
Important:
– We do not guarantee exact delivery dates, as shipping times depend on the product and destination.
– We are not responsible for lost packages due to incorrect information provided at checkout.
– Please double-check your name, address, and contact information before placing your order.
For tracking questions, use the “Contact Us” button on our site.

Terms & conditions

By placing an order on our website, you agree to the following terms:
You are responsible for ensuring that all order information is accurate and complete.
– We are not liable for lost packages due to incorrect shipping details.
– If you notice an error in your order information, contact us immediately to request changes before shipping.
– No changes can be made once an order has been shipped.
Order Confirmation:
– You will receive a confirmation email at the address provided during checkout.
– This email serves as your purchase receipt.
– A second email with tracking information will follow once your order is shipped.

Privacy policy

This Privacy Policy explains how Dr. Urban Boutique (“we”, “our”, or “the Site”) collects, uses, and protects your personal information when you visit or make a purchase on our website.
USE OF PERSONAL INFORMATION
We use your personal data to provide our services, including:
– Selling products
– Processing payments
– Shipping and order fulfillment
– Communicating new products, services, or promotions
DATA RETENTION
We retain your personal information as long as necessary for legitimate business purposes or until you request its deletion.
To learn more about your right to request deletion, refer to the “Your Rights” section.
DO NOT TRACK SIGNALS
Currently, we do not respond to “Do Not Track” signals from browsers, as there is no consistent industry standard for interpreting such signals.
CHANGES TO THIS POLICY
We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or operational needs.
QUESTIONS OR COMPLAINTS
If you have any questions or concerns, you can contact us at:
dr.urbanboutique@gmail.com
If you’re not satisfied with our response, you have the right to file a complaint with your local data protection authority.